Multichannel Customer Engagement Directors Forum
Speaking opportunities:
Steve Hurst - [email protected]

Sponsorship and other enquiries:
Chris Wood - [email protected]

+ 44 (0) 1932 341828
Wed 26th September 2012



This Directors Forum will examine the challenges and opportunities around multichannel customer engagement. It will identify winning strategies for organisations who are taking an holistic view of their customers in what is being increasingly viewed as an ‘omnichannel’ customer engagement environment.

Speakers todate include: Virgin Media, Twitter, Merchants, Confirmit, BT, Gallup


Delegates will learn

  • How world class organisations are implementing successful multichannel customer engagement strategies
  • How to gain a single view of customers in an ‘omnichannel’ environment and win greater customer retention and long term customer loyalty as customer behaviour and expectations change
  • Where social and mobile channels can be most effectively integrated onto an overall holistic customer engagement offering
  • How to measure and quantify the business benefits that accrue  from an effective multichannel customer engagement offering
  • How to differentiate your organisation from competitors through an engagement culture that links employees directly to customers across channels.


Speaking opportunities:

Steve Hurst - [email protected]


Sponsorship and other enquiries:

Chris Wood - [email protected] and +44 (0) 1932 340367


Agenda Summary
Sathya Srinivasan ,Managing Consultant, Gallup
Bruce Daisley ,Director, Twitter UK
Paul Scott ,Director of Strategic Partnerships, Merchants
Sean Risebrow ,Director of Customer Experience , Virgin Media
Steve Hurst ,Forum Chairman, Editorial Director, Customer Engagement Network
Mark Hirst ,Engagement Director, Watermelon Research
Richard Sedley ,Strategy Director, Foviance Group
Terry Heath ,Founding Partner, Seren
Host Partner

Gallup, The Adelphi 1 -11 John Adam Street London WC2N 6HS

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