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About Us

The company behind the Customer Engagement Network, Directors Forums, Customer Engagement Magazine and Customer Engagement Summit is ICT Communications Limited.

ICT is a specialist international media and communications company providing, conferences, exhibitions, networking events, awards programmes, publications and online services for the customer management/service market

The senior management team has considerable in-depth experience in customer management and customer engagement media and events. We are well known and respected for our contribution to customer service in the UK and across the world.

We deliver insights, initiatives and contacts for buyer and sellers across all media formats and unlike other media organisations we identify market needs and engage with our clients helping them to improve their business performance.

We are dedicated to customer service and helping businesses improve their bottom line through more effective Customer and Employee Engagement strategies and operations. We also ‘practice what we preach’ and use the same principles for all our media services


Senior Management team:

Chris Wood, Managing Director

Chris has broad-based media experience in events and publishing for business to business markets with an outstanding track record of event and magazine launches, acquisitions, the integration of disparate businesses and the development and implementation of supporting infrastructure in both small privately owned companies and large corporations. Chris is a former director of the Association of Exhibition Organisers (AEO) and former member of the Periodical Publishers Association (PPA) Business Communications Forum. Chris launched ICT Communications in 1998 and over the past 8 years has successfully organised international events, conferences, web sites, online communities and awards programmes in the customer management market.

Steve Hurst, Editorial Director

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Steve, has, for the past decade worked as Editorial Director of the highly respected Customer Strategy (formerly Customer Management) magazine, and is widely recognised as one of the world’s leading journalistic authorities across all formats in the fields of customer engagement and strategy and the increasingly important role of online customer engagement and social media strategies in business. Steve is credited with developing the market leading Customer Strategy - both offline and online - into the most authoritative and sought after vehicle in the sector.

Nick Rust,  Sales Director                     

“Nick has an extensive background in media sales and sponsorship spanning over 12 years. Having worked on some of the UK’s largest B2B publications and events, with a proven track record in magazine launches, commercial development and sales team management. Having worked in the customer engagement and strategy marketplace for over 8 years Nick is a recognised and respected professional with a substantial network of industry contacts. As advertising manager of Customer Strategy (a UBM publication) Nick contributed to the growth and development of this industry leading title. Nick was also responsible for the acquisition of sponsorship and assistance for the recently launched UK Customer Satisfaction Awards, held by the Institute of Customer Service.”


ICT Communications Ltd | Fantail House | Coldharbour Road
Woking | Surrey GU22 8SN | UK | Tel: +44 (0)1932 341 828

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